Toward the end of February I bought new shoes from New Balance, which has been my shoe company for almost a decade. I've always been pleased with the quality of the shoes, but after only four weeks of wear, my new right shoe began making a clicking sound.
I drove back to the New Balance store, told the guy at the counter what was going on, and within five minutes he was personally putting the replacements on my feet. He rang up an exchange receipt, and I was on my way.
I was very happy with my experience, and this just affirms that New Balance will continue to be my go-to shoe source in the coming decade. Thanks, New Balance!